Insurance Claim Recovery Support

Licensed Public Adjusters

insurance claim

Public Adjuster

Misty Friedson

I'll Help You Maximize Your Insurance Claim Settlement Whether it’s delayed, denied, or underpaid

  • No Recovery, No Fee Representation

  • Licensed Public Insurance Adjusters

  • ICRS: 500+ Satisfied Policyholders and Counting

  • ICRS: $250M+ Recovered

  • ICRS: 15+ Years Representing Policyholders

insurance claim Public Adjuster

I'll Help You Maximize Your Insurance Claim Settlement Whether it’s delayed, denied, or underpaid

  • No Recovery, No Fee Representation

  • Licensed Public Insurance Adjusters

  • ICRS: 500+ Satisfied Policyholders and Counting

  • ICRS: $250M+ Recovered

  • ICRS: 15+ Years Representing Policyholders

Misty Friedson

20+

Years of ICRS Firm Experience

500+

Large-Loss Claims Settled by ICRS

$250M+

Property Insurance Claims

Settled by ICRS

Licensed Public Insurance Adjuster

HAAG Certified Commercial Roof Inspector

Misty Friedson is a licensed public insurance adjuster who joined Insurance Claim Recovery Support (ICRS) in 2021. Her work focuses on careful claim documentation, policy analysis, and steady advocacy for property owners. She handles large and complex property claims involving multifamily properties, religious institutions, schools, hotels, homeowner associations, historic buildings, and nonprofit organizations, including losses involving hail, wind, fire, water intrusion, and business interruption.

Prior to public adjusting, Misty built a foundation in highly regulated and detail driven environments through her work with the Texas Historical Commission and over twelve years of project management supporting clinical research organizations. This experience provided extensive exposure to historic construction standards, preservation documentation, regulatory compliance, complex project coordination, and rigorous quality control. These skills directly inform her structured approach to claim evaluation, documentation development, and carrier response analysis.

As a HAAG Certified Commercial Roof Inspector, Misty brings a field level understanding of building systems, storm related damage patterns, and code driven repair requirements. She is widely recognized for her ability to connect physical damage to policy language, carrier estimating practices, and applicable building codes, resulting in clear, defensible claim documentation.

Misty’s strength lies in the details. She is deeply involved in scope development, damage validation, code upgrade research, pricing analysis, and carrier estimate reviews. She works closely with property owners, contractors, and engineers to ensure claims are properly supported and fairly evaluated throughout the adjustment process.Misty believes policyholders deserve transparency, diligence, and respect at every stage of a claim. Her role at ICRS reflects the firm’s commitment to standing with property owners and pursuing the full benefits of coverage through documentation, integrity, and persistence.

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Licensed Public Insurance Adjuster

HAAG Certified Commercial Roof Inspector

Misty Friedson is a licensed public insurance adjuster who joined Insurance Claim Recovery Support (ICRS) in 2021. Her work focuses on careful claim documentation, policy analysis, and steady advocacy for property owners. She handles large and complex property claims involving multifamily properties, religious institutions, schools, hotels, homeowner associations, historic buildings, and nonprofit organizations, including losses involving hail, wind, fire, water intrusion, and business interruption.

Prior to public adjusting, Misty built a foundation in highly regulated and detail driven environments through her work with the Texas Historical Commission and over twelve years of project management supporting clinical research organizations. This experience provided extensive exposure to historic construction standards, preservation documentation, regulatory compliance, complex project coordination, and rigorous quality control. These skills directly inform her structured approach to claim evaluation, documentation development, and carrier response analysis.

As a HAAG Certified Commercial Roof Inspector, Misty brings a field level understanding of building systems, storm related damage patterns, and code driven repair requirements. She is widely recognized for her ability to connect physical damage to policy language, carrier estimating practices, and applicable building codes, resulting in clear, defensible claim documentation.

Misty’s strength lies in the details. She is deeply involved in scope development, damage validation, code upgrade research, pricing analysis, and carrier estimate reviews. She works closely with property owners, contractors, and engineers to ensure claims are properly supported and fairly evaluated throughout the adjustment process.Misty believes policyholders deserve transparency, diligence, and respect at every stage of a claim. Her role at ICRS reflects the firm’s commitment to standing with property owners and pursuing the full benefits of coverage through documentation, integrity, and persistence.

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Our Core Values

  • We Pursue the Truth

  • We Do What's Best for the Insured

  • We Win For Policyholders

  • We Act in Good Faith

  • We are Reasonable

  • We are Trusted and Respected

  • We don't take NO for an answer

Stop guessing.

Stop waiting.

Start recovering.

Get the Insurance Claim Bible and become the most informed, empowered, and protected policyholder in the claims process.

Stop guessing.

Stop waiting.

Start recovering.

Get the Insurance Claim Bible and become the most informed, empowered, and protected policyholder in the claims process.

TESTIMONIALS

Hear what Our Clients are saying

"Thank you Scott"

Scott responded to my inquiry and took the time to listen and understand our unpleasant experience dealing with our insurance claim. Although I did not utilized his service, he gave me a sound, professional advice and offered to help when he referred me to his engineer. They replied promptly and I was able to have better understanding of the situation. Thank you Scott!

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Haidee J.

Client

"I would highly reccomend"

Words can’t describe how grateful we are for the consultation and claim evaluation we had with Scott. Full disclosure we were unable to work with him due to limitations of our scope. We wanted to properly recognize Scott for the honest and genuine passion he put in to not only our claim, but the way he runs his business in general. We hadn’t had such clarity of next steps since this began in 2020. I would highly recommend this business to everyone spinning their wheels in this process!

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James M.

Client

"I felt I could fully trust him..."

This was not the first public adjuster I called. I called a different company first but they gave me a bad feeling on the phone. Too aggressive. Didn't feel trustworthy to me. So, I kept looking. I came across this company and I had none of those bad feelings. Scott, the guy who took my call, seemed very knowledgeable and I felt I could fully trust him. As it turned out, he told me that my claim was fairly simple and I didn't need the full scope of his service and fees. But, without charging me a fee, he gave me some needed advice on this whole matter of insurance claims which I needed. And told me I could call him back to ask another question or two if necessary. I would recommend this company for these services.

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Katie H.

Client

"Scott negotiated to maximize our claim."

I definitely recommend ICRS! Scott and Misty went above and beyond to advocate on our behalf and help us navigate the nightmare of a large loss insurance claim. Scott has worked as a public adjuster for more than 15 years. He was extremely knowledgeable about the process, laws, and holding the insurance company accountable. The initial amount the insurance company agreed to would not have been enough to restore our property, and Scott negotiated to maximize our claim.

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Julie Bug

Client

"They are truly a lifesaver!"

I cannot say enough good things about Insurance Claim Recovery Support — they truly feel like earth angels. Misty and Scott helped me through one of the most overwhelming and helpless times of my life. As a single woman dealing with major home renovations after a severe water leak, I was unfortunately taken advantage of by a dishonest contractor. From breaking my TV and not saying a word, to lying about repairs, damaging my sprinkler, inflating estimates with bogus charges, and even threatening legal action — I was completely overwhelmed.

That’s when Misty and Scott stepped in. Their knowledge of the laws and the insurance claims process is unmatched, and their compassion and support were exactly what I needed. They knew exactly how to handle the situation, empowered me with the facts, and guided me every step of the way. They genuinely listened, made me feel heard and understood, and stood by my side when I needed it most. I am beyond grateful for their integrity, expertise, and kindness. If you’re facing a tough insurance claim situation, do not hesitate to reach out to them — they are absolute professionals and true advocates and helped me feel safe in my own home again.

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Katie H.

Client

PROTECT YOURSELF

Know Your Policyholder Rights

Protect Your Property & Loved Ones

  • Insurers are required by law to act in good faith.

  • They must equally consider any evidence supporting your position.

  • You have the right to file a bad faith claim if they wrongfully delay, underpay, or deny.

  • You’re entitled to indemnity—restoration of your property and financial loss.

  • You bear the burden of proof for your claim. If you don’t prove your loss, they don’t have to pay.

Why Hiring A Public Adjuster May Be Crucial...

When your property is damaged, insurance companies bring in expert, adjusters, engineers, attorneys, to protect their bottom line. You should too.

A qualified public adjuster:

PROTECT YOURSELF

Know Your Policyholder Rights

Protect Your Property & Loved Ones

  • Insurers are required by law to act in good faith.

  • They must equally consider any evidence supporting your position.

  • You have the right to file a bad faith claim if they wrongfully delay, underpay, or deny.

  • You’re entitled to indemnity—restoration of your property and financial loss.

  • You bear the burden of proof for your claim. If you don’t prove your loss, they don’t have to pay.

Why Hiring A Public Adjuster May Be Crucial...

When your property is damaged, insurance companies bring in expert, adjusters, engineers, attorneys, to protect their bottom line. You should too.

A qualified public adjuster:

TRUSTED PROFESSIONALS

Our Licenses & Specialties

Agency Public Adjuster Licenses

  • Texas #1670060

  • Colorado #4472448

  • Ohio #1416560

  • Florida #W927993

  • NPN# 16144334

Misty's Public Adjuster Licenses

  • Texas #2647568

  • Florida #W798577

  • Kentucky #1267289

  • North Carolina #19846653

  • Nebraska #19846653

  • Ohio #1416569

  • Oklahoma #3001820951

  • Pennsylvania #1054792

  • South Carolina #19846653

  • Utah #915489

  • NPN #19846653

  • Haag Certified Commercial Roof Inspector #202111207

Our Large Loss Specialties

  • Apartment Complexes

  • Business Interruption

  • Commercial Buildings

  • Condominium Associations

  • Homeowner Associations

  • Homes

  • Historical Buildings

  • Industrial and Manufacturing Facilities

  • Office Buildings

  • Property Management Companies

  • Religious Organizations

  • Retail Centers

  • Schools

  • Storage and Warehouse

  • Fire

  • Flood

  • Hail

  • Hurricane

  • Lightning

  • Tornado

  • Water

  • Wind

  • Appraisal

Contact Us: 512-904-9900

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